All Systems Operational

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Welcome to Backstory's home for real-time and historical data on system performance.

Uptime over the past 90 days. View historical uptime.
Backstory Web-Application Operational
Backstory Analyze Operational
Salesforce Inbound Data Integration Operational
Salesforce Outbound Data Integration Operational
Data Warehouse Operational
Activity Intake APIs and Services Operational
Backstory Metrics Services Operational
SalesAI Services Operational
Single Sign On (SSO) login Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 1, 2026

No incidents reported today.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Salesforce outage: some integrations require re-authorization
Resolved - Salesforce has resolved the incident that caused this disruption, and Backstory services are operating normally.

We contacted customers whose Salesforce integration was disconnected. If your organization was affected and has not yet reauthorized, please follow the steps in our Help Center: https://help.backstory.ai/en/articles/16985967-action-required-re-authorize-your-salesforce-integration-following-the-salesforce-outage

If you need assistance, contact support@backstory.ai or your Customer Success Manager.
Oct 28, 08:47 PDT
Identified - On the evening of October 22, Salesforce experienced a service incident that disrupted logins across many instances (Salesforce Trust incident 20004512). Salesforce has since restored service.

As a result, some Backstory customers lost their Salesforce connection, and an administrator will need to re-authorize the Salesforce integration user before data resumes flowing. This will not recover automatically.

Who is affected: A subset of customers. We are contacting the administrators of affected instances directly.

How to check: In the Backstory Admin Panel, open the Sync Log. If there have been no successful Salesforce syncs since October 22, you'll need to re-authorize.

What to do: Re-authorize your Salesforce integration user by following the steps in our Help Center:

https://help.backstory.ai/en/articles/16985967-action-required-re-authorize-your-salesforce-integration-following-the-salesforce-outage.

Once reconnected, pending updates will sync automatically.

Please act soon: Salesforce retains deleted-record information for a limited time. Reconnecting promptly ensures records deleted in Salesforce during the disconnect are also removed from Backstory.

If you need help, contact support@backstory.ai or your Customer Success Manager.
Oct 23, 07:20 PDT

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

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